Are smartphones causing diners to dawdle in restaurants

An online anonymous rant  by a manager of a ‘busy NYC restaurant’ claims that customers constantly using  phones are to blame for a huge increase in the time it takes to be served in restaurants.

The poster on Craigslist  claims to have studied surveillance videos from the last ten years and found that the average time it takes to service a customer has almost doubled.

The restauranteur came to the conclusion  that mobile phones are now such a  large distraction for customers that they prevent them from ordering as efficiently as they used to.

One theory posited was that customers spend a long time trying to connect to the restaurant’s free wifi, often calling the waiters over for help when they can’t connect.  Other distractions for waiting staff include being asked to take group photos of the customers. Then of course there is the recent trend for customers taking photos of every meal to be shared with friends on social media, time taking photos is time not eating the actual meal.


The poster, from Manhattan, doesn’t give away the  name of the restaurant but describes it as ‘a popular restaurant for both locals and tourists alike’.

‘We are grateful for everyone who comes into our restaurant, after all there are so many choices out there. But can you please be a bit more considerate?’